Because we value our work and handle on a "custom made order bases" to ensure best quality an reliabillety on all our products for every customer the following delivery times , fullfilment & shipping times included, are as follows
USA / EU: 8 - 13 business days
Canada: 9 - 15 business days
Rest of world: 13 - 25 business days
Your order will be sent out on average
within 3 days of ordering.
Delivery times depend on ordering in week-, weekend and/or holliday times.
Orders are send from the USA and/or within the EU depending on the shipping adress
statet at your check out form.
International shipments may incur
The customs policy is different in each county and the fee is usually based
on a variety of factors like weight, value and size.
We do not take responsibility for customs fees
Order never arrived:
*If your order didn't end up arriving,
be sure to let us know!
First, check your shipping confirmation
and check thatyou had entered
the correct address.
*If the address was incorrect,
we'd be happy to send you another order
to the correct address, however, it will have to be at your cost.
*If the shipping address was correct,
get in touch with us at
Make sure you quote your order number and
We' will see what can be done.
Once the buyer has clicked on
the "confirm" button, it is not possible to edit or cancel the order.
If the User wants to change some parameters, like the Customer address, etc.,
please contact us as soon as possible at firstname.lastname@example.org
and we will do our best to correct the order on a case-by-case basis.
Replacement of Products:
Replacement of Products and credits
to the Member's account for products claimed as damaged or not received
are subject to Captain Gorilla's
investigation and discretion.
We will review replacement/return requests,
if the product is missing or damaged.
Captain Gorilla is not responsible for incorrectly provided customer names, addresses, etc.