FAQ

Returns

What if the recipient's address was wrong?

My order shows it is being returned to Captain Gorilla, what now?

How long do I have to submit a claim for a return/exchange?

What if the order is lost in the mail?

What happens if a package wasn't delivered to my customer, but the tracking states that it was?

What if the product is damaged in the mail?

How are returns handled differently when comparing quality concerns or customers changing their minds?

Any other questions? 

We would be more than happy to help! Please visit our Contact Us page for more information.